About Us - PoolandSpaStuff.com

What we do:

We sell a wide variety of high quality items made for use in Pools, Spas, and Jetted Tubs.
We try to provide as much information as possible to help you choose the best suited new and replacement items needed.

If you do not find what your are searching for, please contact us and we will do our best to locate the item.
Sales@PoolandSpaStuff.com

Contact Information:

PoolandSpaStuff.com
7895 Tankerston Drive
Memphis, TN. 38125

Order Processing and Shipping:

All orders are processed and shipped as quickly as possible; usually by the next business day.
Orders are shipped from either Memphis, TN; or Phoenix, AZ, so delivery times are usually only a few days.
We will email an acknowledgement of your order and if the item is not in stock we will also be sure to give you the expected shipping date for the back ordered item.
We are normally able to ship about 90% of our orders immediately so back orders are not common.

We normally ship all orders via UPS and Federal Express, ground service. Once your shipment has been received by UPS or Fedex we will send you a tracking notice with a clickable link to automatic tracking information for your order.

For orders shipped within the continental United States:
Shipping and handling charges are $7.95 for orders up to $100.00.
Shipping and handling is $9.95 for orders of $100.00 or more.

For orders being shipped outside of the continental United States we will be glad to handle your order.
Please contact us for a quote on shipping costs and delivery options.

email: Sales@PoolandSpaStuff.com
phone: 901-485-1242 (8 AM thru 6 PM Central Standard Time)

All items should be inspected for any possble damage immediately upon receipt.
Shipping damage is not common but is always possible.

Tennessee Residents:

Orders from Tennessee residents are subject to the standard Tennessee sales tax.
This tax is in addition to the pricing shown for each item.

Returns:

Returns of non-defective items will be accepted for up to 45 days from the date of shipment.
To return a non-defective item, please contact us first for an RMA number so that we may process the return as quickly as possible.
Returns should be unused and in the orignal packaging.
The return freight must be paid by the purchaser.

Once the returned non-defective item has been received, a full refund for the merchandise issued will be issued for items returned within 45 days of the original purchase date. Items accepted for return beyond 45 days will incur a 20% restocking fee.
The original shipping and handling charge will not be refunded for non-defective returned items.
We do not charge any re-stocking fee for returned items within 45 days. Beyond this time we reserve the right to charge a restocking fee to cover our higher related costs. You are responsible for any shipping charges to and from for non-defective items.

Special Note: When returning an item, it is generally best to ship this via some type of trackable service such as UPS, FEDEX, or Certified mail.

If you have any questions about our return policy or need to request an RMA number please contact us at the email below.
Sales@PoolandSpaStuff.com

Warranties:

All of the items we sell are covered by manufacturers warranties which may vary by item and manufacturer.
PoolandSpaStuff.com does not express or imply any warranty on any items sold, but will do everything possible to insure that any manufacturers warranties are handled in a timely and efficient manner.